Frequently Asked Questions
Find answers to common questions about our products and services
Where can I buy Atelier Rebul products?
Atelier Rebul products are available in our London/Marylebone store and our atelierrebul.co.uk web site. To find an Atelier Rebul store near you, visit our Store Locator.Ā
How do I check on an order I have placed? / How can I track my order?
You can check the status of your order online. Alternatively you may e-mail us at customerservice@atelierrebul.co.uk. Please provide your order number when making enquiries.
How can I cancel my order?
If your order was placed less than 60 minutes ago and you would like to cancel, please log into your account and select the order you would like to cancel or you can cancel via the link in your order confirmation email. If the cancellation is successful, you will receive a confirmation email.
How long is the delivery time?
Total Delivery Timing:Standard
Order Must Be Placed By: 2-4 Business Days
Cost: 5Ā£
Free Delivery: Over 50Ā£
Is the information I provided safe with you?
All your data is stored in accordance with GDPR procedures. For details, please visit our cookie policy page.
Can I return an online order at a Rebul Atelier Store?
Yes, you can return an online order
My item arrived damaged, how can I make a claim?Ā
You can contact us using the contact form on our website.
If I have a complaint, how can I get in touch with you?
You can contact us using the contact form on our website.Ā
What if something is missing from my order?
You can contact us using the contact form on our website.
Do you offer gift wrapping?
Yes. You can learn more about Atelier Rebul Art of Gifting page
Do Atelier RebulĀ products have an expiry date?
Yes, Atelier Rebul products have an expiry date. You may see the expiry date information on our package labels.
Is my payment secure?
Of course! At Atelier Rebul, we provide you with a 100% secure payment system, so you can shop with complete peace of mind. You can see the payment options at our home page.
What are your payment options?
Our website uses Shopify Payment. This allows you to use payment methods such as AppleWallet, GooglePay, and Klarna. Visa, Mastercard and all major credit cards are also accepted.
Do I need to create an account with Atelier Rebul?
No. You can shop as a guest without creating an account.Ā
How can I get a notification when an out of stock product becomes available?
Use the "Notify me when back in stock" button.
How can I delete my Atelier Rebul account?
Please contact info@atelierrebul.co.uk to delete your account.
When will my order be shipped?
Your orders are usually shipped within 24 hours. You can track and follow your order from your account.
Is PayPal (or other options) available?
Our website uses Shopify Payment. This allows you to use payment methods such as AppleWallet, GooglePay, and Klarna. Visa, Mastercard and all major credit cards are also accepted.
How do I reset my password?
You won't need to reset your password. You will be able to log in with a unique code sent to your e-mail.
How does 3D-Secure work?
The primary function of 3D Secure is to add an extra layer of verification for online payments. While conventional transactions require only card details and a security code, a 3D Secure transaction prompts the cardholder for an additional password or sends a one-time code to their mobile device.
Where is Atelier Rebul store in London?
67 Marylebone High Street, W1U 5JE London
Can I collect my order in store?
Yes with our Click&Collect service, you can pick your order up in our store
What is the best way to explore the fragrance before committing to a full-size product?
If youāre new to the brand, the Istanbul Eau de Parfum 12 ml pocket size is an excellent introduction. Similarly, smaller scented candles or discovery sets let you experience the fragrance profile in a more accessible format. These products are not only perfect for sampling, but they also make elegant travel-friendly gifts or travel companions.
I am interested in something more premium or heritage-driven. Does Atelier Rebul offer alternatives to the Istanbul Signature Collection?
es, while the Istanbul Signature Collection is the flagship, the 1895 Eau de Parfum 125 ml represents the brandās heritage. Inspired by apothecary traditions dating back to the late 19th century, this fragrance is favoured by those who want a perfume with refined craftsmanship and a unique signature. Itās ideal for connoisseurs or for those seeking to explore Atelier Rebul beyond its most famous line.
Do the bath, body, and hair products truly reflect the same fragrance as the perfumes? / Are Atelier Rebul products convenient for fragrance layering?
Absolutely. One of the strengths of Atelier Rebul is the consistency of our fragrance profiles across categories. The Istanbul Hand & Body Lotion 250 ml and Istanbul Perfumed Shampoo 250 ml are crafted with the same aromatic DNA as the Eau de Parfum and Eau de Cologne. This allows customers to layer the fragrance through their daily routines, creating a longer-lasting and more immersive fragrance experience
I am looking for a diffuser that fills larger rooms. Are there options beyond the standard diffuser sizes?
Yes, Atelier Rebul also offers larger home fragrance options designed for spacious interiors. The Istanbul Reed Diffuser 515 ml is highly regarded for its ability to infuse fragrance evenly into bigger rooms and last significantly longer. For those seeking a statement piece, the XL Reed Diffuser 2500 ml is a decorative and functional option that provides months of continuous scent.
What makes the Istanbul Signature Collection so popular, and which products should I start with?
The Istanbul Signature Collection is our most iconic collection, blending oriental spice and floral elegance. Customers often begin with the Istanbul Reed Diffuser 120 ml, which brings a luxurious and continuous fragrance to living spaces. Other favourites include the Istanbul Scented Candle 210 g, perfect for adding warmth and atmosphere, and the Istanbul Eau de Parfum 12 ml, a travel-friendly size that lets you carry the cityās unmistakable character wherever you go.
Do you have coffret gift packages during holiday season?
Yes, we have Gift Packages duringĀ the holiday season. Ā Ā Ā Ā Ā Follow our web page and social media accounts for holiday season offers and donāt miss campaigns!Ā
Can I find Atelier Rebul products in UK department stores?
No, you can find Atelier Rebul products in UK Atelier Rebul store.Ā